Colour Warranty

Warranty 

At Auria Jewellery, we stand by the exceptional craftsmanship of our pieces, which is why every item purchased directly from us comes with a one-year warranty. This warranty covers any manufacturing defects that may occur under normal use during this period.

If your jewellery exhibits a manufacturing defect within the warranty period under normal use, Auria Jewellery will replace it with an identical or similar item at no cost to you. If an exact replacement is unavailable, we will offer an alternative of equal value or similar style. Any replacement item will come with a new one-year warranty from the date of issue.

What Our Warranty Does Not Cover:

• General wear and tear, improper handling, or lack of care
• Damage resulting from repairs or adjustments made by a third party
• Lost or stolen jewellery

How to Make a Warranty Claim:

To make a claim, please contact us at contact@auriajewellery.com with your order number and photos of the item showing the defect. Our customer service team will assist you in resolving the issue promptly.

 

* Terms of Service and exceptions highlighted on applicable product pages apply

 

Jewellery Care

1. Avoid Harmful Substances: Minimise exposure to perfumes, lotions, cosmetics, alcohol, and other strong chemicals. These can tarnish and damage your jewellery.

2. Regular Cleaning: After every few wears, rinse your jewellery in cool water. Alternatively, showering with your jewellery on can help clean and preserve its shine. Ensure to dry each piece thoroughly with a soft, non-abrasive cloth.

3. Proper Storage: Store each piece separately in its own bag or in a jewellery box. This prevents abrasion and scratching from contact with other metals. Avoid storing your jewellery in damp or humid environments.

4. Consistent Maintenance: Clean your jewellery after every use to maintain its brilliance and ensure it lasts longer.